ON24 really helped to take our webinars to the next level
We use ON24 are our webinar platform. We host webinars mostly for our customers to educate them in on (new) features and functionalities …
Overview
What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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How ON24 Differs From Its Competitors
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Popular Features
- Event registration (357)9.696%
- Q&A (378)9.696%
- Slideshows (359)9.393%
- Record meetings / events (362)8.989%
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What is ON24?
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Event ticketing software for the performing arts and live performances with both reserved seating and general admission. Supports a variety of season subscriptions at the same venue (or across multiple venues) including the full season, mini-season, or flex passes with voucher codes. Subscribers…
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is ON24?
Through its intelligent engagement platform, ON24 enables customers to combine experiences with personalization and content, to capture and act on connected insights at scale.
ON24 provides companies with a source of first-party data to drive sales and marketing innovation. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit www.ON24.com.
ON24 Features
Virtual Event Features
- Supported: Email marketing
- Supported: Audience engagement
- Supported: Event analytics
Online Events Collaboration Features
- Supported: Audience polling
- Supported: Q&A
- Supported: Handouts
Online Events Marketing Features
- Supported: Branding options
- Supported: Integration to Marketing Automation
- Supported: Attendee list export
Online Events Security Features
- Supported: Participant roles & permissions
- Supported: Confidential attendee list
Online Meetings / Events Features
- Supported: Calendar integration
- Supported: Record meetings / events
- Supported: Slideshows
- Supported: Event registration
ON24 Screenshots
ON24 Integrations
ON24 Competitors
ON24 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ON24 Downloadables
Frequently Asked Questions
ON24 is an intelligent engagement platform, that enables customers to continuously engage audiences with AI-powered, hyper-personalized webinar, virtual event and content experiences.
GoTo Webinar and Webex App are common alternatives for ON24.
Reviewers rate Q&A and Event registration highest, with a score of 9.6.
The most common users of ON24 are from Enterprises (1,001+ employees).
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April 02, 2024
On-Demand Course Certifications Made Easy!
Our firm uses ON24 primarily for client webinars, that include Continuing Legal Education Courses, and Marketing/Customer Engagement Purposes.
Some of the business problems ON24 addresses for our firm is the ability to reach a wide range of our clients in a timely manner when we need to share information based on legislative updates, new regulation, etc.
Some of the business problems ON24 addresses for our firm is the ability to reach a wide range of our clients in a timely manner when we need to share information based on legislative updates, new regulation, etc.
- Registration
- Ability to customize automatic email communications through system
- Customer Support, my CSM is very responsive and proactive.
- Connectivity can sometimes be a difficult.
- the pop ups and screen view in elite studio is a bit daunting for the older non computer savvy folks at my firm
September 13, 2023
ON24 scaled our Events
We use ON24 primarily for its event functionality which enables us to record events and play them in the future as if they are live to the audience. This functionality means we only have to record a session once and use it many times rather than have to get everyone together on a regualr basis which can be difficult to facilitate. We also use ON24 for hosting web content which allows us to track user engagement through the analytics section, showing us how many pieces of content users are viewing and therefore giving us an idea of the strength of the lead.
- Live Events
- Simulated Live Events
- Tracking Web Content
- User experience
- Support
- Layout
August 14, 2023
ON24 is great platform to manage online events
We conduct regular webinars with different types of HCPs (healthcare professionals) - pediatricians, oncologists, and more. This helps us to only build communities of HCPs where they share common problems and solutions but also promote our products. On top of that, these kind of webinar help us to build trust with our company and increase overall brand awareness.
- Customer support
- Online webinar management
- Comprehensive email builder
- Add comprehensive landing page builder
- Add drag and drop functionality into emails
- Improve UI/UX interface as the current one not very intuitive
August 11, 2023
ON24 has done wonders for our virtual events
We use ON24 to produce virtual events. We host events on ON24, anywhere from 30-900 people geared toward government training. We offer events on a variety of technology and management topics. We utilize the engagement features on the platform (open chat, polling, Q&A, etc.). ON24 helps us get content and training opportunities out to government employees to further their education.
- Ease of use (internally)
- User friendly (externally)
- Quick replies to IT tickets
- We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
- Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
December 02, 2022
ON24 is great and we are excited for future improvements
On24 is used by 3 of our departments to deliver webcasts to our members. ON24 allows our company to provide high quality webcasts that our members enjoy. We also take advantage of the E Hub which provides us the ability to offer mini conferences to customers. We get access to analytics immediately after events.
- EHUB
- Email notifications
- Analytics
- Need more robust features
- Ease of use compared to zoom is lacking
- Cheaper add ons
November 18, 2022
Good integration with Marketo, but can be slightly buggy!
ON24 is used by our Marketing Department to host webinars for both customers and prospective customers. Our team uses it as a way to communicate with customers about their current products and help to drive health + adoption. The Growth Marketing team uses it as a way to host webinars for prospects to hopefully drive new interest in our company.
- It has a great integration with Marketo which makes it easy to automate events.
- It's easy to clone events and import content from previous events to a new one.
- Very great CSM team!
- The interface is not intuitive to use! It's taken a while to learn how to do basic things, and it's very easy to make mistakes.
- The software is buggy - there have been a few times where it's totally down for even more than a day at a time. We also often get complaints from viewers during webinars that they can't hear us or the picture is blurry.
- No matter you how upload your content, it comes out blurry.
October 10, 2022
We're not like most people!
I use ON24 differently than many of you. I interview authors about their books. This is a great way to interact with our audience. There is no funnel-like in a bigger sales plan. This is just a great way to let people hear a bit about the book directly from the author. I also take the opportunity to let the audience know about other books, webinars, and OSV products.
- Stability of the program
- Ability to brand the webinars
- Constant improvements and updates
- I'd like to be able to make the slides smaller in the presenter bridge
- Would love to not have to download each webinar into MP4 file to save it
- Wish I could correct a slide without having to re-upload the entire slide show
May 20, 2022
Do better with ON24.
We use ON24 as a platform for our webinars. As opposed to Zoom, ON24 provides a much cleaner customer experience. It enables the customer to access resources when they need them. It also provides great options to report on engagement which is a terrific way to improve the sales journey.
- Format
- Support
- Customisation options
- Would love to access a recorded demo to share with colleagues instead of attending a live one.
Our Field Sales teams were unable to engage in person with our potential Medicare health plan members. Our marketing team had to react quickly and ON24 was the company that fit the bill for being able to provide a tool where our field sales teams could engage with potential members. ON24 is such an excellent tool. The team was able to use the analytics to track engagement. While we began with enrollment seminars, we ended up scaling our webinars into other areas to put our field sales teams out in front of potential health plan members.
- Engagement tracking - how long an attendee stays on the webinar.
- Registration page customization.
- Email offerings - reminders and thank you.
- Ability to customize the console with our company's content.
- Break out rooms.
- An easier way to slice and dice the analytics - would like to see ON24 up their game in that area.
- Our team likes that ON24 is very self-service-oriented, there are some situations that don't fit into the self-service and sometimes require a conversation with a live person (not a chatbot) - would be great if there was a help desk type of contact.
April 28, 2022
On24 review
We use On24 as our webinar platform for our webinar products, our company's primary product. We have our system fully integrated into On24 for automated emails and registration after customers purchase through our separate cart system. We build the webcasts, set up all of the configurations, and moderate our webinars within On24.
- Provides options for customization of the audience console
- Ability to upload both video and slides
- Ability to connect via webcam with digital backgrounds now provided
- Communicating server and platform problems and providing alternate solutions
- Breakout rooms cannot be recorded
- On demand rendering takes several hours
December 22, 2021
ON24 is a Great Platform for Virtual Education!
We conduct many webinars throughout the year and use ON24 for all virtual programming. Our webinars broadcast to between 10 and 1,000 people at a time, and contain a certification tool to ensure that our users can earn continuing education credits from our programming.
- Works in-browser without requiring a download on the user's end
- Seamless API integration with our AMS
- Easy to use for presenters
- Ability to start/stop/pause videos instead of always starting from the beginning
- Ability to moderate attendee chat
- Allowing certification in breakout rooms
November 29, 2021
Positive Experience with ON24
In our organization, we use ON24 for lots of prospecting and education to our clients. We show them how to use tools, improve their sales acumen and help them along the way in their sales journey. We use this heavily for marketing, promotional, and training/education purposes so people can learn more about the company and the products we offer. It allows us to save time by not hosting regional events from coast to coast and makes it more efficient in creating live presentations.
- Customer support is really good and helpful
- Analytics data from each show is track and insights can be used
- Easy of use in creating presentations
- Innovation seems to be quite slow and there are lots of features that I want but are not available
- Every add on requires more and more money
- the userability and amount of clicks to set up a show is quite tedious
November 01, 2021
You can count ON24
Across the whole business globally. Allows us to generate leads and nurture them to clients. Also used for client engagement. Especially in times of pandemic. We are able to reach out to larger scale as compared to virtual conferences. Also allows us to track engagement through clicks and downloads which is not possible in in person events.
- Tracking of engagement.
- Customization of event console.
- Good integration with third party software to meet needs.
- Will be great if ON24 can handle paid webinars - ticketing and payments.
- Faster response rate when it comes to case tickets resolution.
- More domestic numbers for countries like China and India.
October 29, 2021
Looking for a webinar platform? Look no further. Your search starts and stops with ON24.
ON24 is being used by our marketing department to reach our reseller partner audience for informational and technical training sessions. We were doing this prior to the pandemic, but it become even more important to virtually connect with partners when it hit so we nearly doubled our events to compensate for lost touchpoints at physical events. We run 2 main types of events through ON24 - discussion panels for partners focused on overall sales opportunities and technical trainings for partners focused on the technical implementation of certain hardware/software technologies. It's essential for our partners to under the why and how behind everything we sell and we accomplish both of those goals through ON24 webinar events.
- Attendee Engagement - you can define an engaging experience for attendees that will keep everyone paying attention
- Engagement Tracking - more importantly, you can track that engagement and gain actionable insights for sales and marketing follow-up
- Ease of Use - the platform is very intuitive and easy to learn so anyone from a beginner to a seasoned webinar veteran can get a ton out of the platform.
- Integration with CRM - data isn't actionable unless it's in front of the people that will use it. Our integration was fairly simple to setup and has been extremely beneficial to sales for their strategic follow up.
- Connecting/Streaming to Facebook - you can't schedule the stream on Facebook of provide any additional details. You just start the stream and it automatically creates a live event with no context. Would be a nice improvement to have more control over this.
October 29, 2021
Love ON24 for registration and reporting abilities
ON24 is being used by all Medicare Sales reps to deliver informational presentations and to influence our members.
- Reminder and confirmation emails.
- Intuitive once being used.
- Easy to replicate previous webinars.
- I've experienced errors or flaws when copying over content from previous webinars.
- The hold music when someone logs in to a webcast early.
- Better ability to tailor look and feel of webcast.
We use it throughout multiple medical education webinar programs. It helps us with polling and integration using their API to get meaningful data from our learners, as well as making it customizable and keeping it as an enduring program after to improve accessibility and opportunity to market it to more learners.
- Polling.
- Metrics.
- And API.
- Connectivity.
- Intuitive knowledge center.
- Tools for engagement.
October 28, 2021
ON24 Good and Bad
We use ON24 for our 1:many webinars for client onboarding. It is a platform that can be customized based on the widgets you add - we like this as it allows us to have a Call of Action button, breakout room option, audience chat, Q&A widget, recourses widget, and much more. We also appreciate how the live webinars can be converted into on-demand videos for future webinars. At the moment, two teams within our org use it; we are evaluating further due to buffering and lag issues being faced by both presenters and audience members. Also, we have gotten feedback that the console can be confusing to the audience members due to multiple widgets and also the unfamiliarity of the platform compared to other conference tools, which are more widely used.
- Widgets
- On demand video
- Survey option
- Buffering and lag issues
- Option to remove people from webinar
- Option of locking the session after start of webinar
October 28, 2021
ON24 good feature set for webinar
Yes, it has been used by my team and me to deliver onboarding sessions for customers who are new to our software and would like to explore and use our company software. The aim over here is to ensure that customers onboard our software and understand the functionality which is available for their utilization.
- Polls
- Screen share
- Widgets which can be customized
- Breakout room which should be by default
- Background screen for producer
- List of images that can be used by default
October 26, 2021
ON24 helps us serve members in a virtual world
Our Continuing Legal Education (CLE) team uses it to host live seminars and for our on-demand programming. It has been instrumental in helping us provide remote learning for our members, especially since the onset of COVID-19 last year.
- Customer service - very quick response and service.
- Polished look and feel that is fairly intuitive for users (program producers and attendees).
- Fun, useful features to engage users.
- More control over speakers' audio and video for webinar producers (similar to how Zoom is set up).
- Ability to edit/splice archived recordings (rather than just trim off ends).
October 26, 2021
ON24 offers value and time savings!
Our Marketing department uses ON24 to run all of our webinars. We execute on average 10-12 webinars per quarter, and ON24 allows us to do this relatively easily. With our previous platform, multiple teams had to be involved to edit the recording and get it pushed live, whereas now I am able to handle the recording and event set up on my own.
- Easily able to create a template and update for each specific webinar
- Outside presenters find the platform easy to use
- Significant time savings because the recording is captured all in the system, with no timing of slides/audio needed on the backend
- One feature that I wish existed is the ability to edit the Powerpoint slides once they've been uploaded into the system. As of now, if you notice an error you have to export in a brand new slide, which can be time-consuming if you notice it right before a recording.
- For attendees, the viewing experience really only works the best in Chrome. So there will be a lot of attendees that have to switch browsers after they've started viewing.
October 08, 2021
ON24 - My Saviour in pandemic
ON24 is used in our organisation for the onboarding webinars that happen for all our global customers. ON24 is mostly used by the CSM community at Tableau. ON24 helped us to connect with the customers flawlessly at one go to get their issues resolved, helping us to onboard our existing and new customers.
- Putting up poll questions within the slide.
- Video and audio quality is best when it comes to ON24.
- Adjusting and using talk track is more comfortable.
- On the widget placing when it comes to audience view.
- If you could work on pulse check, as it always has a delay of 15 sec post opening.
- You may try adding breakout (our requirement for webinar).
July 14, 2021
Overall a Robust and Complete Virtual Event Management Tool that needs some updates (but they seem to be coming)
On24 is being used for the whole organization for webinars and virtual events. The scale of events ramped up when we needed to put face-to-face events on hold.
- Lots of features and ability to link content for users
- Video quality for webcasts is generally very good
- 24/7 customer service chat is great
- Interface looks very good as an audience member
- Lots of reporting options
- On24 Elite Studio and PMX, not the most user-friendly for those not familiar with the technology. Odd things like black boxes show up if you have presenters with video off in multiple presenter views. And the best experience to view live is to actually view live - the "audience view" in the console is not great to use.
- The Virtual Environment is very manual, tricky to use, and creates a lot of work to do simple things. For example, the coding for email reminders can take a long time to format just right (even just highlighting and putting in one font doesn't tend to fix anything) and spacing can be challenging on the site.
- Wish there were more interactive technology features like 2 way video. I think some of this is coming with breakout groups, but it's still in beta testing and you don't have the ability to record or use polls.
- Would really like to be able to do simu-live with live video Q&A capability. Don't understand why this is not an option. It comes up very often.
- Reporting often does not line up between being in the on24 elite console live, the on24 elite reporting, and the virtual environment live view reporting (When we are linking the On24 Console to the Virtual Environment). A lot of discrepancies show up and we need to be very careful what we show to our internal clients, otherwise they may not trust the data.
- Don't love how the Virtual Environment is set-up as one campus. Creates a lot of confusion for registration reporting, especially those that are already registered for another event in the environment.
- Uploading .ppts and files to the On24 elite console can take a very long time (hours sometimes), which can be problematic when users make last minute changes.
May 26, 2021
Pandemic peace of mind and beyond ...
This tool was primarily vetted to be in place of our in person Annual Sales and Partner Summits. These take place globally and are executed by each region. My hope was the tool would stick and we as a marketing team could find ways to use this in partner onboard and sales enablement as well. Some of which is in the works now!
- Audience experience.
- Widgets/customization.
- Reporting.
- One consistent point person. We have had several CSMs and AMs.
- Web cam/speaker issues.
- Breakouts (now available but have yet to try).
- China capabilities.
- Additional language support.
Our company does a variety of digital marketing and web consulting across a variety of clients. The digital marketing department uses ON24 primarily for one client in the government sector, although we have used it on occasion for others. The main client's marketing strategy as a whole is inbound relying upon a constant stream of educational and thought leadership campaigns. ON24 allows us to create webinars rapidly using a repeatable process with consistent results; we have created around 80 since the beginning of the COVID-19 pandemic.
- The audience tools allow customization that can suit each individual webinar's goals.
- The data supported by the registration page are a value add for potential registrants.
- The reporting is infinitely valuable in tracking leads and engagement, particularly across the bulk of webinars we do.
- Our guest participants often have connection or usage issues. We have implemented a dry run policy to account for this, but sometimes it requires our IT team to support it.
- The PowerPoint upload process is slow, can be confusing (why can the last file never be deleted?), and sometimes alters the design of the deck.
- While we like that presenters are saved so their information and photo can be reused, there is no way to access that universal information to update it.
ON24 is being used as an online events platform for our webinars and online conferences. It is primarily being used by the INET Live Events team, but is also available to each department to use. ON24 is great as an events platform as it allows for additional content, not just a video, to be seen by attendees all at once.
- Resources: Offers additional reading for our event attendees.
- Engagement Hub: Provides a "one stop shop" for all of our content.
- How to documentation: once you know where to find it/what it's all called, there's an answer for just about every question I've had readily available.
- Pricing structures/transparency: I have no idea what's an add on/what comes with our previously purchased service until I hit a pay wall. I wish there was an easy way to see what is included and what's an add on in an upfront manner.
- Uploading a recording to an event: We like to clean up event recordings after they happen on ON24; I hate that I can't take that recording and then upload it to the ON24 event. It means there's no longevity for the event platform/audience view.
- Audience on video/audio: We'd like to have the features of the breakout rooms as an option within the main event, so audience members could also be seen and ask questions directly. (Note: Breakout room functionality isn't robust enough for us yet, though, so we're not going to be using it yet.)